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An established maintenance company are currently looking for a Customer Service Administrator to join their team. The Customer Service Administrator role involves providing administrative support to all internal departments alongside creating invoices, sending out correspondence and updating job notes. Salary: £24,000 plus bonus (£26,000 OTE) 40 hours p/w: Mon - Fri plus every other Saturday (9am - 1pm WFH) paid at time and a half Parking available Customer Service Administrator responsibilities: Handling incoming calls regarding queries and meeting daily call targets Liaising with customers in regard to updates and re-scheduling of appointments Monitoring the in-house inbox and effectively dealing with queries from customers and Head Office Distributing daily work schedules utilising the CRM to engineers Updating job notes with relevant customer and engineer comments Creating and sending out quotations Ensuring payments are taken for completed works Following up on visits to ascertain if further work is recommended Sending correspondence to customers to increase positive reviews Establishing strong working relationships with engineers and dealing with any queries Providing an excellent level of customer service, ensuring all requests are dealt with in a timely manner This position would suit someone who has a retail/customer service/hospitality background.