Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team.
Monday to Friday office hours and Hybrid working options in the heart of London.
They are seeking an inspiring Team Manager to drive operational excellence within their call centre operations.
This role offers the opportunity to lead a diverse team, foster an inclusive work culture, and contribute significantly to the company's ambitious growth plans.
Our client is a leading insurance provider, committed to transforming the perception of insurance through innovative technology and a customer-centric approach.
Posted by Flexible Staffing Solutions Limited • £36K/yr
We're looking for an experienced Customer Team Manager to join our client, an award-winning business in the fintech sector with an incredible mission.
The successful candidate will need to be highly organised & comfortable working in a fast-paced environment with change as a constant companion, whilst putting the customer at the core of what they do.
This role is 100% Office-based in our client's Farnborough office.
I am seeking a dynamic and motivated Contact Centre Team Manager.
The successful candidate will have an outgoing personality, a passion for team development, and a desire to implement innovative ideas that enhance the service delivery.
Key Responsibilities
Lead and inspire a team of advisors, ensuring high levels of performance and engagement.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.