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Coffee Shop Operations Manager - £34,000 - £37,000 based in Weybridge, Surrey The package on offer for the role will be: Salary - £30,000 - £33,000 p/a Car Allowance £4,215.00 p/a Bonus scheme reviewed and implemented annually Pension contribution 5% employers' contribution Holiday 25 days annual leave bank holidays Birthday day off additional days leave Operations managers work to improve the working environment, business processes, turnover, and profitability of all sites. They aim to strengthen client relationships and ensure the successful continuance of business operations. Acts as the primary escalation point with our franchise partners, works with the team on planning and executing the communication cycle to our Franchise partners. Manages own resources to complete work on time and to specification. Deliver and support prioritised work around new sites/ franchise partner set up, business model changes, and compliance measurement Supports and ensures the team set, maintain and evolve operational standards, tools, processes, guidelines, systems, productivity, performance and profitability. Responsibilities and Accountabilities Conduct office management tasks Ensure safety regulations are adhered to Improve operational management systems, processes, and best practices Implement measure to provide motivation for employees and Franchisees Oversee trading units and assess that they are meeting customer satisfaction goals Prepare, revise, and submit reports, budgets, and other documentation Develop and maintain a relationship with our franchise partners Dialogue with Franchisees about customer service issues or queries Perform training sessions, training support and one to one coaching Enhance and develop skills and knowledge across the group Implement quality management and regulatory compliance strategies Review Franchisees performance and customer related statistics Skills and Experience Proven experience in operational management Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation Strong people management skills with a coaching and supportive approach Excellent spoken and written communication skills Strong Microsoft Office, attention to detail and problem-solving skills Excellent listening skills, tact and diplomacy when dealing with difficult situations Able to demonstrate initiative and take the lead on tasks and projects Actively seeks to improve personal and team performance Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd's Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
This role is based at Freemantle School, Woking, Surrey. Though you will only work during term time, you will be paid a salary every month including school holidays. This role has a starting salary of £15,707.35 per annum for working 27.50 hours per week, 38.4 weeks per year (equivalent to £14.86 per hour, inclusive of holiday pay). Rewards and Benefits Competitive salary Final salary pension Discounts on various services including food shopping Health and wellbeing support Employee Assistance Programme Full induction Term time only hours that allow for good work/life balance Training and development opportunities, including a Level 3 Food Hygiene Qualification. About the Role Using your passion, creativity and enthusiasm, you will inspire a team to produce an outstanding menu using fresh ingredients. In addition to using your flair and passion to create great dishes, you will record meal transactions, control and?administer stock, order food and?sundry supplies, and take responsibility for the day to day running of a smooth kitchen. Your main goal will be to provide school children with tasty, nutritious meals that help them develop healthy bodies and minds. Customer service is at the front and centre of the Twelve15 Vision and Mission. You will be a fantastic communicator with an ability to work with our school clients and our customers to promote the benefits of the service we offer. The key skills we are looking for in our new chef manager are as follows: A passion and skill for cooking with an ability to deliver high levels of meals in a food production environment Health and Safety Certificate Level 1, and proven understanding of health and safety in a kitchen environment Level 2 Food Safety Certificate NVQ Level 2 in food preparation and cooking or equivalent IT and administrative skills Excellent communication skills (including teamwork, leadership, and customer service) Experience supervising staff and managing a kitchen Experience using catering equipment and the ability to train others Excellent time keeping and flexibility around locations. We'd also love to hear about any other relevant skills, interests, or knowledge that you could bring to the table. Perhaps you have detailed knowledge about allergies, or a particular interest in nutrition. Additionally, if you don't hold these qualifications but have a significant amount of experience catering for large groups of people in a management role, please don't hesitate in applying! Shortlisting In order for you to be considered for shortlisting, your CV and answers to the following questions will clearly evidence the knowledge, skills and qualifications listed above. The questions are: Why do you think eating healthily is so important for children and what is the impact of a healthy school meal for children? Please tell us about your experience of working in a kitchen, including the part you played in the production of food. What experience do you have supervising / managing staff responsible for producing large quantities of food? Please list any skills and qualifications you have that are relevant to this role. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 14th June 2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.