Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
As a Parcel Processing Operative, you'll be unloading and loading parcels from trailers, moving them through our warehouses and ensuring that they arrive at their destination safely, and also, you'll be working with a mechanised Parcel Sorting machine.
Angard Staffing play an important role, working directly with Parcelforce to make sure packages are sorted and delivered!
During a single shift, you could sort 40,000 items with your team!