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Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP Join our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various types of contact and resolving inquiries efficiently. Key Duties and Responsibilities: Provide front-line service for customer inquiries via telephone, face-to-face, and digital channels. Resolve 80% of customer inquiries at first contact, ensuring prompt and effective responses. Accurately diagnose and process maintenance defect or repair reports, coordinating with contractors for effective resolutions. Handle anti-social behaviour concerns, logging details, providing advice, and confirming actions in writing. Manage tenancy issues and rent inquiries, ensuring clear communication and resolution of any arrears. Schedule appointments for surveyors, housing/income officers, and contractors. Follow up on complex inquiries to ensure high standards of resolution. Adhere to assigned rotas, scheduled timescales, and break times to maintain service levels. Perform necessary administrative tasks related to customer contact resolutions. Provide consistent service to both customers and staff by staying updated with company policies and procedures. Utilise quiet times for personal development and knowledge enhancement. Maintain accurate customer information in systems and offer service improvement suggestions. Knowledge, Skills, and Experience Required: Previous experience in a call centre or similar front-line service role. Proven ability to meet contact handling targets. Strong customer service skills including empathy and ownership of inquiries. Ability to adhere to scheduled rotas and maintain calm in challenging situations. If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to
We are currently looking for a Customer Service Advisor to work for a fantastic organisation based in Eastleigh. They are well respected in their field are a really friendly and supportive team. You will need previous customer service experience although training will be provided. You will be providing telephone and email customer service for a market leader, who highly values their staff. The Role This is very much a busy all round customer service role where you will be responsible for a large variety of tasks including: Respond quickly and effectively to customer requests Provide the highest level of customer service Answering inbound calls and emails Other ad-hoc administrative tasks The Ideal Candidate In order to be considered for this role, you must have excellent communication skills. You should also be confident and professional in your approach and need to have a friendly but efficient manner. You must also pay good attention to detail and have strong computer skills. Good listening skills are paramount, as is the enthusiasm to provide an excellent level of customer service. This company really cares about their customers, so it is important that you also have that care factor. Additional Information Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.
We are seeking a Customer Contact Advisor to join our clients Contact Centre team. This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email. Day-to-day of the role: Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support. Take full ownership of customer queries, getting to the heart of the issue to find the right solution. Consistently going the extra mile to ensure customer satisfaction. Tackle challenges creatively and meet targets with enthusiasm. Collaborate with colleagues across the business to deliver a first-class service. Continuously seek ways to improve processes for the benefit of colleagues and customers. Quickly learn and efficiently use a variety of computer systems. Maintain resilience and composure under pressure, turning challenging situations into positive outcomes. Required Skills & Qualifications: A passion for customer service and a desire to make a positive impact on customer experiences. Target-driven with a love for overcoming challenges. Creative problem-solving skills. Strong teamwork capabilities. Proficiency with computers and the ability to learn new systems quickly. Resilience and the ability to handle pressure with a positive attitude. If this sounds like something for you, please click apply today!