Location: Chandlers Ford, Hampshire
Hours: Monday to Friday, 08:30 - 17:00 (1-hour lunch break)
Rate: £12.50 per house
Start Date: ASAP
Are you an experienced customer service professional with a background in eCommerce and ticket-based support systems? We are looking for a dedicated and proactive Customer Service Executive to join a small but dynamic team in Chandlers Ford.
The Role
As a Customer Service Executive, you'll be handling around 60 customer queries a day, all managed through a ticketing system. These inquiries will come from various channels. The focus will be on product issues, returns, refunds, product queries, and delivery concerns.
Key Responsibilities:
- Manage customer queries through the ticketing system
- Respond to issues related to products, orders, returns, and deliveries
- Liaise with internal teams to resolve complex queries
- Ensure timely and professional communication across all channels
- Track and manage tickets from start to resolution, ensuring customer satisfaction
What We're Looking For:
- Strong customer service background, ideally in eCommerce
- Experience with ticketing systems
- Excellent written communication skills
- Ability to handle a fast-paced workload and manage multiple queries
- A problem-solver with a proactive attitude
- Comfortable working in a small, collaborative office environment
To apply for this role, please contact Emma in the Eastleigh office