Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same.
This is a Part Time Role working 18 hours per week with shifts Sunday, Monday and Thursday.
As a customer service advisor you will be able to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service.
We are now recruiting for a Customer Service Advisor to join our Complaints Department in Plymouth.
We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
About the role
This is a Part Time position working 20 hours per week with shifts across 5 days.
Role Outcomes: Deliver administrative functions appropriate to specialism, working within timescales and service level agreements (40%)
Primary Purpose of Role
To provide excellent business support services in the Children's spoke (CYPF department), ensuring that all activities and functions provided to colleagues, managers, external stakeholders, and customers are efficient and effective.