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Juice Cheltenham is delighted to be supporting a fantastic client in their search for a Export Administrator, based in Stonehouse. Job Overview: To provide comprehensive customer service to all internal and external customers in a professional and timely manner. The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve. Key Activities: Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience To provide regular communication and update to the customer to ensure customer engagement and satisfaction Consult with customers on ordering patterns, requirements and future projections Production of accurate reports, data and analysis when required Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier Review invoices & costs to ensure accuracy of charges prior to sign off Undertaking all aspects of legal and contractual documentation in the distribution of products via third party haulage/transporters to UK/EU and Rest of World destination. Booking and tracking outbound shipments with carriers and providing updates to customer. Apply for documentation to support export e.g. bill of lading, Health certificates, Certificate of Origin. Obtaining quotations from freight forwarders for export shipments. Skills and Abilities: Previous export administration experience Proven record of understanding and providing an elevated level of customer service Strong ICT knowledge - including Excel, Word and SAP/databases Excellent communicator with the ability to easily built relationships. Ability to analyze date, escalate any areas of concern and provide supporting reports when needed. Understanding of legislation in the distribution of product overseas. Experience of producing export documentation and knowledge of the export process and incoterms advantageous. If you're interested in this position, we would love to hear from you.