Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
The hours are 08.00 - 16.30 with 30 mins for lunch.
My client is looking for a candidates who can speak French with excellent customer service experience, happy to be on the phone dealing with any questions and queries, taking on leads and building a relationship with customers and clients.
The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience.
This role is working as part of a small team to deliver the customer resolution service.
Weekly Hours: Full time 37 Hours per week (Monday to Friday)
I am looking for someone with exceptional customer service skills to join a small, but perfectly formed team for a temporary period of 6-8 weeks in Crawley
£12.50 per hour; 6-8 weeks
Do you have fantastic customer service experience
Do you have experience of working within an inbound customer service environment?
As the German speaking Customer Service Agent you will provide technical assistance and resolving more complex issues that customers encounter and that could not be resolved by level 1 support.
You will close customer tickets and use the SAP system to investigate customer accounts, whilst being a key account manager to large German retailers.
You will work for a high end global furniture company who has been around since the 1930's.