Do you thrive on delivering first class customer service ?
Our key client based in Crawley are seeking a temporary Customer Service Administrator for up to 8 weeks.
You will be required to start immediately , working days are Monday – Friday Flexible hours 100% office base.
Free parking on site.
Duties to include
Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Answer all telephone calls, emails and fax and execute tasks requested including order placing, returns, complaints, order queries and general enquiries in a timely manner.
Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries
Investigate and resolve customer complaints and quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Provide support for the sales teams so they can concentrate on proactive selling including upsell and cross sell opportunities.
Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role.
Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met
Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction.
Ideally you will come from a Customer Services background and have experience of working in Customer Service over the telephone
IT Literate including Microsoft Office – Excel , Word and Outlook.
Proactive and able to work at Speed.
If you are available for 8 weeks and come from a Customer Service background please apply on line and Claire will be in touch