Respond to incoming client communications, ensuring timely follow-up as required.
Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
General
Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
Working with our Customer Experience team, you'll be responsible for in person customer engagement in communities, before, during and after planned works.
You'll work alongside our operational teams to identify any customers that require extra help as we go about our works and put plans in place to ensure any potential disruption is minimised.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?