We are looking for a motivated Customer Service Coordinator on behalf of this leading chemical business at their Leicester site. WHAT'S ON OFFER... Full-time / Permanent opportunity Flexible working hours around core hours (9 am 5 pm) Career development and growth opportunities Generous holiday package, with options to buy or sell holiday days Mental and physical wellbeing support, plus volunteering days CUSTOMER SERVICE COORDINATOR: This role requires someone with a proactive approach to customer service and exceptional attention to detail, as you'll liaise closely with customers, Account Managers, and internal operations to ensure smooth, accurate sales order processing. If you thrive in a fast-paced environment and have great communication skills, this could be the perfect fit! WHAT YOU'LL BE DOING... Reporting to the Business Director, you'll serve as the primary point of contact for all sales order inquiries, ensuring seamless interactions across various teams and customers. Key responsibilities include: Managing end-to-end sales order processes, from placement to delivery, with precision and timeliness. Maintaining regular communication with customers and internal teams to support smooth operations and compliance. Supporting Account Managers with customer insights, attending meetings, and product training sessions to help drive business growth. YOUR BACKGROUND... Must-have skills: Proven experience in customer service Strong computer and communication skills A proactive, problem-solving mindset Ability to prioritise, multitask, and work both independently and collaboratively Adaptability to dynamic market conditions Nice-to-have skills: Knowledge of chemical or process industries Experience in manufacturing or distribution environments, especially chemical distribution ABOUT OUR CLIENT... As part of a leading group of chemical businesses, our client supplies innovative, chemistry-based solutions worldwide, striving to create a better world through material science. As a team-oriented company, they encourage creativity, fair treatment, and trust, motivating everyone to think outside the box and contribute to their mission of excellence. Apply now to become part of a team that values innovation, collaboration, and quality in every interaction! Please apply with an up-to-date CV. If shortlisted, our client will contact you to discuss the role and your experience further. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments