As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK.
As part of our clients Rapid Diagnostics is part of our clients Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
This role requires you to work in line with the standard operating procedures whilst ensuring all KPI's are achieved.
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The Complaints Specialist will log and work all complaints within agreed internal and regulatory timescales, ensuring all complaints worked are to the highest quality and with an independent lens to ensure fairness.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
As a Customer Service Advisor, you will be the first point of contact for customers, supporting them through an inbound contact centre via multiple channels.
Are you a naturally helpful and friendly person who enjoys speaking with customers and assisting them with their financial queries?
We have a fantastic opportunity for you to join a team operating within a critical function in the financial services industry.
We are pleased to be recruiting for a leading distributor based in Kings Langley who are looking for a Customer Service Advisor to join their warm and welcoming team on a full time, permanent basis.
You will be working with a close-knit team and will be responsible for assisting with customer orders, making sure deadlines are met and deliveries are running smoothly as well as much more!
This is a fantastic opportunity for someone to learn and develop new skills or put existing ones to good use.
This innovative and environmentally focussed organisation develops long-term relationships with its customers and works proactively to provide a quick and efficient service.
Your new company
They work actively to improve the industry that they operate in and are a market leader in their field.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.