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This is an exciting opportunity for an ambitious candidate looking to start their career or looking for a change. My client who are a successful Debt Recovery Agency are looking for an Customer Service Advisor to join their team - Previous experience in a collections environment would be an advantage but not essential as full training will be given. Customer Service - Benefits Offered 28 days holiday Immediate start Weekly pay Full training provided Bonus offered - up to £6,000 per annum Lovely working environment Customer Service - The Details Temp to perm £11.44ph - £12.00 DOE 9.00am - 5.00 pm Monday to Friday Customer Service - Job Overview As an Customer Service Advisor your duties will include; Manage a diary of accounts from a variety of clients. Contact debtors by the effective use of outbound telephone calls, letters, emails and SMS. Understand and respond to disputes, queries and/or complaints raised in order to achieve the best outcome for our clients. Act within industry's compliance and regulatory rules. Respond to debtor's and client's contact within agreed service standards. Negotiate payment plans or settlements in client's best interest. Liaise with clients professionally. Customer Service - Skills & Experience Required Confident telephone manner & ability to build rapport with customers Previous experience working to some sort of target would is beneficial but not essential Performance driven, keen to learn and develop Thank you for your application. Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.
Customer Service Administrator St Albans £25,000 - £27,000 Depending on Experience Bonus Job Description: The role of Customer Service Administrator involves efficiently managing all customer complaints in a timely manner. Reporting to the Customer Service Team Leader, you will play a crucial part in addressing customer concerns and maintaining high levels of satisfaction. Additionally, you may be involved in various administrative tasks to support office operations. Key Responsibilities: Promptly answer incoming calls and direct them appropriately. Respond to customer inquiries in a timely and courteous manner. Handle and resolve customer complaints while maintaining accurate records in the CRM system. Log all customer interactions and ensure proper documentation. Collaborate with Area and Regional Managers to address and resolve complaints effectively. Escalate unresolved issues to the relevant teams for further action. Monitor and provide feedback on the efficiency of customer service processes. Ensure compliance with established procedures. Maintain CRM database and attach relevant correspondence. Additional Duties: Welcome and assist guests, offering refreshments as needed. Manage meeting room bookings and ensure rooms are clean and stocked. Provide support to other Company Administrators during busy periods or when covering for annual leave. Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking This role requires strong communication skills, attention to detail, and the ability to multitask effectively. If you're passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply.
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)