We're looking for a motivated Digital Customer Service Team Manager to lead, develop, and inspire a team of Digital Customer Service Advisors in delivering outstanding service to our customers.
Lead a team of approximately 13 Digital Customer Service Advisors (CSAs), primarily handling customer interactions on social media, with occasional support on other channels such as voice.
Demonstrate exceptional communication and influence skills to inspire and guide the team, transforming complex or emotionally challenging situations into positive outcomes.
Our client based in Reading, Berkshire is currently looking to recruit a Customer Service Administrator to join their small friendly Customer Service Team.
You'll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving.
This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Service and Service Delivery teams.
Posted by Bracknell Personnel Services • £22K/yr to £27K/yr
Essential Duties and Responsibilities
Support the Customer Support Managers in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner.
General
Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained at all levels.
You will be working alongside a team who manage our clients Customer Accounts in-line with contractual commitments and ensuring program expectations and KPI's are met or exceeded.
Posted by Source4 Personnel Solutions • £25K/yr to £30K/yr
Reporting to: Logistics Manager
Join a Leading Company Where Careers Grow!
We are working with a well-established and highly respected company, to find a Logistics Support Operative for their busy and growing despatch department.
The role sits within our Logistics Delivery department and supports the business in providing a cost-effective resource solution to our customers and the different business areas.
As a System Maintainer, your role will be to maintain consistently high standards and reliability across the Logistics Delivery Systems.
These include attention to detail and a methodical approach in all areas of the Transport Delivery Systems.