Your main duties will include for Helpdesk Support
Provide information, support and advice to people telephoning and emailing.
General
We are looking for a Helpdesk Support individual who is available to cover a 3 month Temp contract.
This is a lovely role, working with a super team, and the successful candidate will provide a prompt and efficient frontline telephone and electronic enquiry referral service solution at the first point of contact.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
We are currently recruiting on behalf of our client, a social housing provider based in Surrey, for a Rent and Service Charge Officer on a 3 - 4 month temporary basis looking to start ASAP.
Homeworking is available offering 3 days work from home and 2 days in office.
This is full-time position at 37.5 hours per week, with a bit of flexibility paying £22 per hour via an umbrella company.
The client is looking for previous experience of rent and service charge processes and basic accounting principles.
We are delighted to be representing a Social Housing organisation based in South East England, who are looking to appoint a new Rent & Service Charge Officer on a initial three month interim assignment.
This will be a full-time position offering hybrid working and are offering a competitive hourly rate.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.