Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Kerry Collins Recruitment Ltd • £28K/yr to £31K/yr
The company are now looking for a Customer Experience Team Leader to join their team based in Smethwick.
Kerry Collins Recruitment have a fantastic opportunity available for someone who has knowledge of Exports and previous team leadership experience within a manufacturing environment.
The customer has been established over 100 years, with offices across the UK and further afield too.
Are you looking for a new role within customer service?
Are you ready to make the next steps in your customer service career?
My client is a premium / luxury brand and has successfully been trading in the UK for a few years, they are now looking for an experienced Customer Service Manager to come and join their growing team in central London.