We are looking for someone who has experience supervising a customer service team, along with excellent communication and organisation skills and who enjoys working in a busy working environment!
We are on the lookout for a Customer Service Team Leader to join one of our lovely clients who are based in Southall!
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.
Main Duties
Management of a tracker on system of data for property/construction clients.
Creating a booking spreadsheet from trackers for jobs due that month.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.
As the Team Leader, you will be responsible of supervising the Travel Sales Executive team, monitoring workflow and providing support to ensure that all customer interactions are dealt with promptly throughout the customer lifecycle.
Exciting opportunity for a Team Leader to join a friendly team in Southwest London.
To motivate, train and monitor performance to maximise conversion opportunities.
As the Team Leader, you will be responsible of supervising the Travel Sales Executive team, monitoring workflow and providing support to ensure that all customer interactions are dealt with promptly throughout the customer lifecycle.
Exciting opportunity for a Team Leader to join a friendly team in Southwest London.
To motivate, train and monitor performance to maximise conversion opportunities.
A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.
You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.
Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.