The role of Customer Service Team Leader is a critical one, requiring the ability to inspire a team, resolve customer queries and complaints, and play an integral part in a highly regraded not-for-profit business in Walsall.
Our client is a not-for-profit business.
They employ hundreds of staff and service thousands of customers in the Walsall area.
We are seeking a Customer Service Team Leader on a 6 month contract basis, to join the team to lead a team to ensure the customer contracts are fulfilled on time in full and any customer queries are dealt with swiftly and satisfactorily.
6 month FTC
Our Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.