The role of Customer Service Team Leader is a critical one, requiring the ability to inspire a team, resolve customer queries and complaints, and play an integral part in a highly regraded not-for-profit business in Walsall.
Our client is a not-for-profit business.
They employ hundreds of staff and service thousands of customers in the Walsall area.
We are seeking a Customer Service Team Leader on a 6 month contract basis, to join the team to lead a team to ensure the customer contracts are fulfilled on time in full and any customer queries are dealt with swiftly and satisfactorily.
6 month FTC
Our Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
BRITA are a forward thinking, family owned global business who care about our employees, creating career and advancement opportunities within an inclusive and diverse environment.
We are continuously striving to increase the efficiency and performance of our products with a primary focus to reduce our environmental impact!
Here at BRITA we are at the forefront of sustainability and are passionate about changing the way people drink water.