Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
Key Responsibilities
Respond to incoming client communications, ensuring timely follow-up as required.
Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
(Fixed-term Contract/Secondment ending March 2026)
Working with our Customer Experience team, you'll be responsible for in person customer engagement in communities, before, during and after planned works.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
Posted by Randstad Delivery (GBS) • £23K/yr to £26K/yr
Introduction
My client, a leading financial services institution, is currently seeking a Customer Adviser to join their dynamic team based in Edinburgh.
With a long-standing reputation for providing exceptional banking services, my client is dedicated to supporting both individual and business customers through innovative financial solutions.
They are passionate about putting customers at the heart of everything they do, and as a key player in the UK banking industry, they offer a collaborative and growth-focused environment.
As a Customer Service Advisor at a leading Financial Services provider, you will be responsible for taking inbound calls from pension customers, providing excellent customer service, resolving complex queries and ensuring customer satisfaction.
As a Customer Service Advisor at a leading Financial Services provider, you will be responsible for taking inbound calls from pension customers, providing excellent customer service, resolving complex queries and ensuring customer satisfaction.