Join our team of Customer Service Representatives: make a meaningful difference in our customers' lives during the moments that matter.
What does the role entail
You will be joining a people and technology-driven business, taking inbound calls from our valued customers regarding their life assurance, savings, investments or pension plans.
My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Representative to join their friendly team.
We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.
Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.
General
Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.
The Customer Account Rep is the first point of contact for many customers.
The Customer Account Rep will deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand.
The Customer Account Rep will serve as the primary interface responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions.