Client Services Representative - Salary £28,000 + Excellent Benefits
Based: Farnborough / Hybrid Working
Our client is a market leading Financial Services business who provides independent financial advice. They are looking for a customer service and client focused professional to join their small sales team. You will be dealing with incoming and outgoing calls with customers handling queries and making appointments for clients.
Key Responsibilities of the role:
- Answering incoming calls in a timely fashion and setting appointments for advisors
- Reaching appointment targets weekly as required
- Supporting the marketing campaigns to achieve success for the team
- Input to management information reporting
- Providing excellent customer care to all customers
- Dealing with any associated administration where necessary
- Liaising with internal colleagues to resolve any customer queries and issues
Candidate Requirements:
- Educated to GCSE level at Maths and English and ideally A level standard as a minimum
- Ideal candidates will have strong communications skills and some experience in marketing or sales - ideally 12 months experience gained within a busy team environment
- Some experience of financial services would be ideal although this is not essential
- Strong communication skills, particularly telephone handling skills and conversion skills
- Good organisation and time management skills
- Strong IT skills and proficient in Excel and Word etc.
- Team player who is motivated to succeed and keen to progress their career
- Potential to grow your career within the business and undertake relevant exams sponsored by the Client.
This is an excellent opportunity to join a market leading Financial Services business and progress your career within a growing and successful company. Full training will be provided for the successful candidate on our Client's business process, workflow and back-office system.
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