The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.
Our client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team.
They may be a small team but they look after their huge existing customer base with all operational aspects of the customer relationship offering the best service.
This team is responsible for processing all the sales orders and liaising with other departments to ensure a smooth information flow and high standards.
Posted by Simon Lincoln Recruitment Solutions • £27K/yr to £30K/yr
Responsibilities
You will provide administrative support to the onsite team, to resolve communication issues, manage resident complaints and contribute to a strong, customer focussed onsite team.
Purpose of the role
You will act as the key point of contact for residents and contractors, working to support the onsite team with engagement activities and drive the improvements needed at various touch points between the onsite team and their residents.