We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
Ensuring issues are resolved efficiently and satisfactorily.
Come and join our clients team based in Surreyas an Accounts Processing Assistant with immediate start:
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of the client including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
The Role
This is an important, customer facing role supporting the provision of excellent customer service, administrative and financial functions.
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
Ensuring issues are resolved efficiently and satisfactorily.
Working as part of our friendly and supportive Customer Services team, you will be handling inbound calls from residents, businesses and visitors resolving as many as possible at first point of contact.
About the role
Duties also include handling enquiries received via email and through our online forms, occasional face to face duties at our reception and other administrative tasks as required.
This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment.
Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey.
You should have an excellent telephone manner along with strong verbal and written communication skills.