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I am seeking a Customer Service Assistant to join a Commercial Department for a manufacturing company in Rochester. As a key member of our team, you will be responsible for processing customer orders and enquiries, ensuring that all aspects of product, price, and delivery meet both customer and company requirements. Day to Day of the Role as a customer service assistant: Process customer orders in accordance with procedures and guidance from the Sales Office Manager and Commercial Manager. Issue Order Acknowledgements to customers in a timely manner. Maintain accurate filing systems for full traceability of all orders received. Assist with customer order-related enquiries via telephone and email. Follow pricing guidelines for all quotations, enquiries, and orders in line with company policy. Required Skills & Qualifications for the customer service assistant: GCSE or equivilent in Maths & English Customer service experience is desirable. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Due to the location candidates MUST drive and have their own transport Benefits for the customer service assistant: £23500-£25000 salary with discretionary bonus scheme. 25 days holiday plus bank holidays, increasing to 27 days after 5 years of service. Pension scheme. Working hours Mon-Thur 07:30-16:30 - Friday 07:30-12:30 To apply for the Customer Service Assistant position, please submit your CV.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year. The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like. Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. Role and Responsibilities: Processing purchase orders and leases, across the full product and service range. Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilising all relative internal channels. Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged. Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. From time to time, as requested by management it may be necessary to carry our extra duties in addition to those listed. Take part in all identified training to ensure skills are in line with the job role requirements. The person: A minimum of 2 years experience in a similar role, such as a call centre, customer helpdesk, IT support helpdesk etc. Excellent communication skills and the ability to work as part of a team and by yourself using your own initiative. Excellent computer skills, with knowledge of CRM systems- knowledge of Sage X3 would be an advantage but not essential. A quiet working environment at home, with the ability to travel to the office when required.