Customer Services Assistant
Location: Yate, Bristol
Salary: depending on experience
Job type: Full-time, permanent (37.5 hours per week, Monday-Friday)
Our client is a Bristol based wholesale company, and they are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join their friendly sales team based in Yate, Bristol.
Don't have previous sales experience Don't worry their friendly sales / customer support team are happy to offer training and support to help you develop in the role.
Benefits:
- 20 days holiday + bank Holidays, increasing to 25 days with length of service
- Workplace Pension Scheme
- Life Assurance Scheme – enrolment from day 1 of employment
- Income Protection Scheme – enrolment from day 1 of employment
- Access to Employee Health Assured Program (EAP)
- Staff discount on company goods
- Free onsite car parking and covered bicycle rack
- Free annual eye test
- Great sales incentive rewards including High Street Vouchers
- Free food taster days
Our client is one of the largest independent foodservice companies in the South West. They supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products.
The role:
This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, they will also accept applications from candidates looking for their first sales role, plenty of training and support will be offered by their friendly sales / customer support team.
Responsibilities will include but are not limited to:
- Handling of outbound and inbound customer calls
- Order capture, ensuring products are keyed accurately
- Liaising with colleagues across the business to resolve issues and answer customer queries
- Providing customers with up-to-date product information
- Building customer relationships
- Working alongside the field sales team to co-manage customer accounts and communicate customer information
- Gaining an awareness of competitor activity
- Promoting new products through positive customer relations and product knowledge
- Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased
- Effective use of questioning to identify opportunities and match suitable products to customers
- Working within company GP margin guidelines
The person:
A Customer Services Assistant will be expected to have the following skills and attributes:
- Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role
- Computer literate and able to learn new systems quickly
- Good level of numeracy and English literacy skills
- Excellent verbal and written communication skills
- Friendly, helpful, disposition with excellent customer service skills
- Target driven
- Great attention to detail
- Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations
- Comfortable making and answering telephone calls with a professional and friendly telephone manner
- Ability to work in a team as well as individually
- Self-motivated with good time management skills
- A positive attitude, a willingness to learn and a desire to show initiative
All applicants must provide proof of eligibility to work in the UK.
Our client is an equal opportunity employer, dedicated to a policy of non discrimination.
Only successful applicants will receive a response.