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Customer Service Advisor based in Edinburgh Offering £21,500-£23,000 per annum depending on experience Full time, permanent contract Working between Monday to Friday hours between 8am and 6pm We are currently working on behalf of our client who specialises in the provision of business process services for the Life and Pensions Industry. They are currently recruiting for Customer Service Advisors on behalf of their own client who is a trusted pensions provider to millions of customers and have been for over 200 years. The Role: As a Customer Service Advisor you will be responsible for providing exceptional customer service to our customers, ensuring to gain an understanding of the customers wants and need to successfully resolve their query doing so in a professional, efficient and knowledgeable manner. You will be working within an FCA regulated finance service provider, supporting customers with querieis in regards to their pensions and savings both personal and employee based accounts. Key Responsibilities: Deliver excellent customer service through multiple channels. Communicate clearly with customers and respond appropriately to their needs. Work accurately and efficiently to achieve quality standards and meet SLAs/KPIs. Drive through process improvements to improve efficiency and effectiveness. Observe legal obligations and adhere to the company's corporate policies and guidelines. Manage workload to ensure personal and team targets are met Key Accountability's and Main Responsibilities Instigate, support and drive through opportunities to improve efficiency of processes, the customer experience The Location: Edinburgh Following completion of training and embedment period, you will then move onto a hybrid model after 6 months of service. The Hours: Working Monday to Friday, no weekend on shifts between 8am - 6pm Shifts will be between; 8am-4pm, 9am-5pm and 10am-6pm - all candidates will need to be able to work all shifts on a rotational basis. Full time, 35 hours per week. What we are looking for... Previous experience within Customer Service ideally within an office or phone based position, we are open to other area's of customer service experience for the right candidate. Willingness and desire to learn. Genuine desire to provide exceptional customer service and build a rapport with our customers. Strong communication skills both verbal and written. Confidence in dealing with customer based calls that can often be challenging or complex. N5/GCSE in Maths and English Positive customer-oriented outlook Computer literacy and willingness to learn new systems and technologies Ability to work under pressure and adapt to change If you are interested in this opportunity please click 'Apply Now' or alternatively you can contact Georgia Bohills on from the North West Fulfilment Centre. Please note: The Edinburgh branch is not responsible for the recruitment of this role - do not contact the local office for this position. #ccnorthwest Customer Service, Customer Service Advisor, Customer Care, Hybrid, Edinburgh, Finance, Banking, Pensions, Full time, Financial Services, FCA, Inbound, Call Centre, Contact Centre The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Customer Service Advisor Our client is one of the leading manufacturers in the country and is currently on the look out for Customer Service Advisor's who are passionate about helping people to join their operations team in the City Centre of Edinburgh ASAP on a full time permanent basis due to growth in this area. Salary - £22,672 Working Hours - Monday to Friday - 08:30am - 17:00pm Start date - ASAP Responsibilities: Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact Accurate order processing Liaising with other departments Work as part of a team supporting the delivery of Contact Centre KPIs Any additional duties as required by the business Serve trade desk customers face to face when required in a polite professional and courteous manner What you'll need to succeed Proven track record of delivering excellent customer service Telephony experience Excellent telephone and customer care skills with an ability to communicate effectively by telephone Administration skills Ability to work under own initiative with minimal supervision Recognition of the importance of repetitive tasks An enthusiastic and positive approach Attention to detail Good IT skills (Microsoft Office suite, internet, use of databases) If you are interested please apply ASAP with your most up to date as our client is looking to interview ASAP. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 Private Medical Pension Income Protection Great Flexible Benefits Customer Service Advisor's Core Duties Manage and screen incoming calls, and forward them on appropriately Present the products to potential customers Support in the organisation of customer events and launches Provide logistical and administrative support Be professional and courteous at all times Oversee the tidiness and cleanliness of the studio Customer Service Advisor's Skills Required Educated to A-level standard Experience working with premium brands; luxury retail or hotels - automotive experience highly desirable Experience in customer care or premium hospitality Good team working experience Outstanding communication and interpersonal skills Best-in-class customer service skills Ability to multi-task Driving licence class B (desirable) Ability to work 5 days per week covering Monday to Sundays on a rotation basis Are you enthusiastic about the Customer Service Advisor job? Send us your CV in a Word format today.