Job Advert:
Customer Service Advisor
Pay Rate:
£11.44 per hour
Working Hours:
36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)
Start Date:
ASAP
Contract Length:
6 Months initially
Location:
Midlothian (EH18) - Office based
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our client's dynamic team as a Customer Service Advisor!
Duties:
- Engage customers to understand their needs and provide them with the best possible solutions.
- Deliver best-in-class service to customers through great interactions and effective delivery.
- Use initiative and quick thinking to solve issues promptly.
- Proactively identify any possible improvements to team processes.
- Meet internal service level KPIs.
- Support team members and store teams as required.
Essential Skills/Qualifications:
- High level of computer literacy, including Word, Excel, and PowerPoint.
- Strong team player, working considerately with others.
- Customer-obsessed mindset.
- Ability to remain calm, focused, and work under pressure.
- Passionate about delivering the right experience for customers.
- First-class written, editing, and communication skills.
If you are interested, please apply on this advert with your CV.