Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
As part of a dynamic team, you will also provide administrative support across various departments including logistics, purchasing, and marketing when needed.
This family-oriented company is experiencing rapid growth, and they are looking for a dedicated and efficient individual to join their Sales Support team.
We are pleased to be recruiting for a Sales Support position on behalf of our client, a leading manufacturer and supplier of liquid storage fuel tanks.
Everflow is an award-winning, innovative utilities company, serving businesses across the UK with Excellent' rated, environmentally friendly water supply and waste collection services.
Posted by CEF - City Electrical Factors - IT • £24K/yr to £27K/yr
General
We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future.
About CEF
CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service.
Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.
Posted by Baltic Recruitment Limited • £25K/yr to £25K/yr
Key Duties
Effective management of relationships with customers and colleagues.
General
Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Advisor on a fixed term contract basis(1 year, with potential for longer).
Overall Purpose
To manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, in conjunction with the Production Controller, Buyers and Stores Team whilst achieving KPI's such as 'On-Time-Delivery-In-Full' and identifying opportunities for improvement.
Office Angels are partnering with a reputable company in Meadowfield and are looking for an experienced Administrator to join their team on a permanent contract.