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Role: Customer Service Location: Manchester Salary: £24,500 Hours: 36 hours 08:45 - 17:00 Monday Friday 2 Saturdays a month Benefits: Annual bonus scheme 23 days annual leave bank holidays raising 1 day per year up to a maximum of 30 days Buy holiday scheme Pension Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Customer Service Representatives with a knack for upselling. We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services. If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester. Role duties: Dealing with customers face to face Dealing with customers on outbound telephone system and online Proactively contacting customers over the phone to identify and discuss their needs Customer conversations and relationship building, highlighting products and services, booking reviews Upselling - recommending products and services, transactional activities, policies, audit, standards etc Administration work updating internal systems Performing cashier duties and handling in-person transactions Assisting customers in person at the branch Assisting customers via outbound telephone calls and online platforms Initiating proactive phone calls to customers to assess and address their needs Recommending and upselling products, services, and policies Educating customers on various products, services, and communication channels Completing administrative tasks to update internal systems Experience and skills required: Experience in customer service within financial services, hospitality, and retail industries Dedicated to providing outstanding customer service Enthusiastic about meeting new individuals and fostering connections Collaborative team player with a "one-team" approach across various channels Possess excellent verbal and written communication skills Capable of delivering exceptional customer service in both face-to-face and telephony settings Flexible and adaptable to accommodate evolving business needs and priorities Sales and upselling experience is advantageous. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
PERMANENT OPPORTUNITY BELOW: Please apply by sending me your most up to date CV Job title: Customer Service Executive Hours: Mon - Friday Full time Hybrid working 2 days WFH & 3 days office based Location: Trafford Park Salary: £25,000p/a Permanent Principal responsibilities and accountabilities Accurately set up customers and orders on system, completing call logs and reports Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible. Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved. Support with the onboarding of customers onto Web ordering Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc. Person specification Qualifications, skills, and competence Good communication skills Computer Literate, numerate Self-motivated team player with great attention to detail Previous experience within customer account management / customer relationship management / customer service role The ability to work on your own and manage your time whilst being an effective team member Ability to build and maintain customer relationships Benefits 25 days holiday plus bank holidays 4x Life Assurance Pension scheme Sick Pay Cycle to work scheme Employee Assistance Programme #CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.