The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client on a part-time basis to cover a maternity leave.
The successful candidate will be responsible for providing outstanding customer support during our evening shifts on Mondays, Tuesdays, and Fridays from 19:00 to 23:00.
This role is offered on a fixed-term contract for 6 months, with the possibility of extension thereafter.