Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
To co-ordinate the day-to-day operation of the Boroughs 24 hour CCTV system in accordance with the scheme's code of practice, operational procedures and statutory regulations.
This includes the management and running of the Lewisham Homes CCTV system.
Day to day running of the CCTV control room presently monitoring over 500 cameras covering the borough.