Posted by Baltic Recruitment Limited • £25K/yr to £25K/yr
General
Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Advisor on a fixed term contract basis(1 year, with potential for longer).
Key Duties
Effective management of relationships with customers and colleagues.
Overall Purpose
To manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, in conjunction with the Production Controller, Buyers and Stores Team whilst achieving KPI's such as 'On-Time-Delivery-In-Full' and identifying opportunities for improvement.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Everflow is an award-winning, innovative utilities company, serving businesses across the UK with Excellent' rated, environmentally friendly water supply and waste collection services.
We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.
Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.
Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked, with Immediate start dates available!