Are you looking for your next role within Customer Service?
Is providing an excellent level of service to both internal and external Customers your passion?
Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional development.
We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business.
You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The Customer Service Support Executive is a key role engaging with prospective and existing customers delivering a high level of customer service.
Are you an advocate of health & wellbeing, are you looking to make a change to people's lives and are you looking to work as part of a vibrant and energetic customer service team?
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
Our client, a prominent Financial Services organisation, is looking for an additional person to join their inbound customer service team.
Suitable candidates will have a background in a telephone based customer service role, ideally with 12 months experience in a similar role, a pleasant telephone manner and an ethical and honest approach to customer's needs.
The role will focus on client satisfaction and problem solving with the ability to speak to customers about their circumstances in order to make sure they have taken the correct product and identify any other product areas which they could be interested in.
Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Executive for their growing team.
You will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the product range and services to grow the business.
Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.
The salary offered for this role is £22,337.
Performance bonus potential of up to £3000 per annum.