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Customer Services Manager Hours/Salary - 37.5 hours per week / £25-30k per annum Location Daventry Our client offers a full range of services to help customers with their logistical needs. Main purpose of Job To play a key role in facilitating customers to use our client's services, in a personal and efficient way. The Customer Services Manager will also assist in: 1) the process of continued improvement through development and implementation of new processes and ideas 2) the company's sales and retention activities 3) manage the customer service team's involvement in the running of a small business. Key Responsibilities and Accountabilities Communicating with customers and suppliers by email and telephone Planning and organising of customer's shipments Managing customer and supplier quotations Pro-actively tracking shipments and providing customer updates Monitoring and reporting customer shipping and quote patterns Handling of customer queries and carrier service issue Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and executing the best solution to solve the problem Evaluating potential sales opportunities and supporting the Sales Manager to visit prospects Recommend potential upsale opportunities by collecting customer information and analysing customer needs Improve processes and systems to support enhanced customer service and business performance Using bespoke software to maintain customer records and book shipments Territory & Scope Reporting to the director and working in partnership with the rest of the team. All office based but with occasional visits to prospects and new customers. Key Skills and Qualifications: Highly Motivated A Desire to Succeed Proactive Driven Using Initiative. Problem Solving MS Office Skills Listening, Telephone Skills Analysing Information. Previous Customer Service experience required. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Your Company: NET Recruit are delighted to be supporting a manufacturing business who are seeking a Customer Service Manager to join their team operating in the Bournemouth area. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success, they are investing in their future, expanding many of their internal teams and reaching a wider customer base, meaning that they require a strong support mechanism in place to provide exceptional support to their clients. This role is of paramount importance to the business, supporting customers with queries and issues to find positive resolutions, strengthen relationships and build a strong returning customer base. The position holder will be expected to be able to lead the team from the beginning and be able to bring a wealth of experience and knowledge to the team in order to lead and develop the team to meet ongoing business needs. Your Role and Responsibilities While in this position your duties may include but are not limited to: Managing a team of up to 12 customer service professionals to ensure that work is distributed fairly and that the team is aligned with business goals Acting as the point of contact for any issues that are escalated, working proactively and sympathetically to find a resolution that supports both customer and business interests Building strong working relationships with customers Liaising with internal managers as it is needed, to ensure that business offerings are in line with customer demands Deciphering new processes when needed to optimise both customer journeys and the teams' work output Identifying opportunities for continuous improvement in the team What you will need to Apply: To be considered for this role, applicants must be established Customer Services Managers/Team Leaders, with a wealth of experience and be able to hit the ground running and support the team from day one. Applicants must be confident and a strong communicator, with a positive and proactive demeanour and a head for problem solving. Experience working in the manufacturing or engineering sectors is also required to be considered for this role. What you will get in Return: The company are offering the chosen candidate a starting salary of up to £60,000 which will be dependent on previous experience that can be brought to this role. Additionally, they are providing a strong supporting package which will include a generous holiday allowance, market rate pension contribution, an attractive bonus of 10%, and additional benefits including incentive schemes and work related 'perks'. While in this position, you will also have access to excellent market leading training to further your knowledge, which will help you to not only succeed within the role but also develop further. To enquire further about this exciting role, please reach out to: Phoebe Jones - Talent Acquisition Specialist M: E: