Customer Services Manager
Hours/Salary - 37.5 hours per week / £25-30k per annum
Location Daventry
Our client offers a full range of services to help customers with their logistical needs.
Main purpose of Job
To play a key role in facilitating customers to use our client's services, in a personal and efficient way.
The Customer Services Manager will also assist in:
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the process of continued improvement through development and implementation of new processes and ideas
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the company's sales and retention activities
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manage the customer service team's involvement in the running of a small business.
Key Responsibilities and Accountabilities
- Communicating with customers and suppliers by email and telephone
- Planning and organising of customer's shipments
- Managing customer and supplier quotations
- Pro-actively tracking shipments and providing customer updates
- Monitoring and reporting customer shipping and quote patterns
- Handling of customer queries and carrier service issue
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and executing the best solution to solve the problem
- Evaluating potential sales opportunities and supporting the Sales Manager to visit prospects
- Recommend potential upsale opportunities by collecting customer information and analysing customer needs
- Improve processes and systems to support enhanced customer service and business performance
- Using bespoke software to maintain customer records and book shipments
Territory & Scope
Reporting to the director and working in partnership with the rest of the team. All office based but with occasional visits to prospects and new customers.
Key Skills and Qualifications:
- Highly Motivated
- A Desire to Succeed
- Proactive
- Driven
- Using Initiative.
- Problem Solving
- MS Office Skills
- Listening, Telephone Skills
- Analysing Information.
Previous Customer Service experience required.
Important Information:
We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.