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Here at BRITA we are at the forefront of sustainability and are passionate about changing the way people drink water. We are continuously striving to increase the efficiency and performance of our products with a primary focus to reduce our environmental impact! BRITA are a forward thinking, family owned global business who care about our employees, creating career and advancement opportunities within an inclusive and diverse environment. We now have an exciting opportunity for a hybrid working model 14 month FTC to cover maternity within our Professional Filter team based in Bicester. About the role The role is to effectively manage the day to day Customer Service deliverables as well as, manage and lead our outstanding Client Services Team and deliver our BRITA Managed Services to ensure consistently high levels of service are upheld. In addition to managing the team, you will be responsible for Service Delivery as well as Systems & Reporting. The general day to day deliverables will include: Manage and take ownership for all assigned accounts & associated tasks by working closely the Business Account executives to understand the clients' Business, ensuring the most suitable service is offered to meet their requirements. Work with the Business Accounts Managers and Account Executives to agree and deliver cartridge replacement targets for the assigned accounts. Manage registrations, email inboxes, collections and meter readings to ensure they are completed accurately within specified SLAs Consistently maintain good technical knowledge of BRITA Professional products, competitor products, water quality throughout the UK and legislation pertaining to water quality. The Management Day to day deliverables will include: Manage the Client Services Team to ensure business priorities and service levels are met by monitoring performance (efficiency and effectiveness) of the team in carrying out allocated work. Provide reports to the Management Team and Customers as requested. Act as Process Owner for Filter Monitoring work delivered with experts within/outside BRITA, to ensure the SAP CRM system and any interfaces to other systems is maintained accurately. Update monthly, accurate sales forecasts (volume and value) for BMS customers. Work with the Sales Team to manage existing Contract renewals Develop working relationships with key customers to ensure their expectations are consistently met and understood in line with business targets. Plan resources where required and work with Line Manager to recruit any additional or temporary staff. A little about You! You will have previous experience as Team Lead within a Commercially Sales focussed / Service Delivery environment, exceptional written and verbal communication skills with advanced (preferable) Excel coupled with strong administrative skills. This is a hybrid role and will require 3 days per week in office presence. You must be highly organised, driven and outgoing with a "Can Do"! positive attitude. What's on offer? An annual salary of up to £30,000.00 per annum (dependent upon experience) 23 days leave per annum bank holidays Annual year-end company performance bonus Excellent pension scheme Free annual eye voucher & Flu vaccination Free onsite parking Lifestyle Health checks & Well-being seminars Fantastic Social & Charity events If you would like to find out more about this exciting opportunity within BRITAs' diverse and inclusive environment , get in touch today for an in-depth discussion!
Our client is seeking a dedicated and experienced Service Manager to lead a Mental Health Service in Shrewsbury. The service provides crucial step-down support from mental health rehabilitation to offering housing-related supported accommodation to customers. The service focuses on helping customers develop the skills and resources necessary to live independently, manage and sustain a tenancy, and prepare for a transition to independent living. Key Responsibilities: Oversee the day-to-day management of the service, ensuring a professional atmosphere and the highest standards of care and support. Ensure the smooth operation of the service, adhering to policies, procedures, standards, and protocols. Represent the service and organization at local and wider meetings, liaising with internal and external agencies to optimize care and support progression. Manage complaints from customers, relatives, stakeholders, and others effectively. Coordinate all aspects of service delivery, ensuring the general well-being of customers. Collaborate with relevant management teams to achieve the organisation's businessobjectives and contribute to future growth strategies. Maintain accurate and up-to-date records for customers, staffing, financials, and other service-related areas. Ensure compliance with all internal and external regulations, and continuously improve health and safety measures for customers, stakeholders, and staff. Complete monitoring and regulatory returns, adhering to policies, LA and CCG contract standards, and principles of Quality and Continuous Improvement. Deliver care and support in accordance with NSF and NICE guidelines and evidence-based practices. Undertake additional duties as required to meet the needs of the service. About You: Experience in a mental health setting, including crisis intervention and prevention. Proven experience in managing, supporting, and motivating a staff team. Skilled in budget preparation and management. Demonstrated ability to work in partnership with other agencies and build positive relationships with key stakeholders and regulators. Strong planning and organisational skills. Experience in reviewing, monitoring, and evaluating care and support delivery. Ability to lead and manage a team to deliver outcomes for customers. Excellent workload and priority management skills. Commitment to valuing diversity and promoting equality of opportunity. Benefits: 34 days of annual leave, with the option to purchase up to 5 additional days. Birthday leave. New Home leave. Life assurance (3 x salary). Employee Assistance Programme. Employee Wellbeing Programme. Flexible working options. If you are passionate about making a difference in the lives of those transitioning from mental health rehabilitation to independent living, we would love to hear from you.