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Customer Service Advisor Up to £25k Leeds/ Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer service team. They're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply. This is a brilliant opportunity to join one of the country's fastest growing brands. Role Responsibilities (but not limited to) Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey. Process returns and exchanges within SLA. Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment. Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly. Communicate with other departments for a prompt resolution of customer queries. The candidate will be required to help in any other areas of the business as and when necessary. Fraud checking of orders, dealing with risk orders in a timely manner. Experience/Skills Customer service: 1-2 years (required) The ability to be adaptive and responsive to change High attention to detail Computer literate with knowledge of social media messaging Excellent communication skills with literacy skills to a very high standard Ability to provide good judgement, even in pressurised situations Experience of working in a retail or e-commerce environment would be a huge advantage Experience of working on SaaS platforms such as Shopify and Gorgias is desired Education: - A-Level or equivalent (required) Benefits: Hybrid working Free on-site parking Casual dress Positive work environment Paid 1 hour lunch break Working Hours: 40 hours a week with weekend availability Shift pattern subject to change after trial period to mutually benefit both employee and employer. Please make sure you get your application in straightaway! BBBH30498 NOTE - All emails from will be sent from the following domain @ zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information