Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.
The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers.
WHO ARE WE LOOKING FOR
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.
Are YOU the Customer Service Leading Superhero We're Looking For
Who are you?
General
You should be an action-taking, perfectly-comfortable-working-solo, kind and dedicated person who takes the role of making and keeping customers happy VERY seriously.
Firstly, you're a fantastic Communicator with real empathy for those around you and the problems they have.
Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich - actively seeking a Customer Service Representative to join their team.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
General
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
We're looking for Customer Team Members to join our team at Co-op.
Closing date: 05-06-2024 Customer Team Member Location: 179b Long Street, Easingwold, YO61 3JB Pay: £12.00 per hour Contract: 12 hours per week regular overtime, 5 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
You'll be covering shifts in this store and another nearby store which will be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!)