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Customer Services Assistant Location: Yate, Bristol Salary: depending on experience Job type: Full-time, permanent (37.5 hours per week, Monday-Friday) Our client is a Bristol based wholesale company, and they are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join their friendly sales team based in Yate, Bristol. Don't have previous sales experience Don't worry their friendly sales / customer support team are happy to offer training and support to help you develop in the role. Benefits: 20 days holiday bank Holidays, increasing to 25 days with length of service Workplace Pension Scheme Life Assurance Scheme enrolment from day 1 of employment Income Protection Scheme enrolment from day 1 of employment Access to Employee Health Assured Program (EAP) Staff discount on company goods Free onsite car parking and covered bicycle rack Free annual eye test Great sales incentive rewards including High Street Vouchers Free food taster days Our client is one of the largest independent foodservice companies in the South West. They supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products. The role: This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, they will also accept applications from candidates looking for their first sales role, plenty of training and support will be offered by their friendly sales / customer support team. Responsibilities will include but are not limited to: Handling of outbound and inbound customer calls Order capture, ensuring products are keyed accurately Liaising with colleagues across the business to resolve issues and answer customer queries Providing customers with up-to-date product information Building customer relationships Working alongside the field sales team to co-manage customer accounts and communicate customer information Gaining an awareness of competitor activity Promoting new products through positive customer relations and product knowledge Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased Effective use of questioning to identify opportunities and match suitable products to customers Working within company GP margin guidelines The person: A Customer Services Assistant will be expected to have the following skills and attributes: Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role Computer literate and able to learn new systems quickly Good level of numeracy and English literacy skills Excellent verbal and written communication skills Friendly, helpful, disposition with excellent customer service skills Target driven Great attention to detail Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations Comfortable making and answering telephone calls with a professional and friendly telephone manner Ability to work in a team as well as individually Self-motivated with good time management skills A positive attitude, a willingness to learn and a desire to show initiative All applicants must provide proof of eligibility to work in the UK. Our client is an equal opportunity employer, dedicated to a policy of non discrimination. Only successful applicants will receive a response.
We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment. In ESS you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Please note: This role is contracted to 49 weeks per year We would love to hear from you so here is what you need to know about our Customer Service Assistant position: Your key responsibilities will include: Work across all our service areas of food delivery, caf, bars, convenience shops, and accommodation to deliver a great service to our customers. Your duties will include serving customers in our restaurants, cafes and convenience shops, basic food preparation, cleaning and generally ensuring that our customer areas are ready to delight Taking responsibility for stocking food and beverage areas. Complete regular day to day activities as required to ensure a smooth operation. Take a flexible approach to work and always demonstrate the great behaviours to colleagues, customers and clients. Our ideal Customer Service Assistant will be: A good communicator, able to confidently liaise with customers and colleagues Self-motivated and able to work unsupervised. Committed to high levels of customer care Able to undertake a range of manual cleaning duties An enthusiastic individual with a passion for working in a catering environment Positive and take pride in their work Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250 UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/2304/95521001/52612000/R/ONE #LI-DNP Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment. In ESS you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Please note: This role is contracted to 50 weeks per year We would love to hear from you so here is what you need to know about our Customer Service Assistant position: Your key responsibilities will include: Work across all our service areas of food delivery, caf, bars, convenience shops, and accommodation to deliver a great service to our customers. Your duties will include serving customers in our restaurants, cafes and convenience shops, basic food preparation, cleaning and generally ensuring that our customer areas are ready to delight Taking responsibility for stocking food and beverage areas. Complete regular day to day activities as required to ensure a smooth operation. Take a flexible approach to work and always demonstrate the great behaviours to colleagues, customers and clients. Our ideal Customer Service Assistant will be: A good communicator, able to confidently liaise with customers and colleagues Self-motivated and able to work unsupervised. Committed to high levels of customer care Able to undertake a range of manual cleaning duties An enthusiastic individual with a passion for working in a catering environment Positive and take pride in their work Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250 UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/2504/95379001/52619008/ONE #LI-DNP Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment. In ESS you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Please note: This role is contracted to 50 weeks per year We would love to hear from you so here is what you need to know about our Customer Service Assistant position: Your key responsibilities will include: Work across all our service areas of food delivery, caf, bars, convenience shops, and accommodation to deliver a great service to our customers. Your duties will include serving customers in our restaurants, cafes and convenience shops, basic food preparation, cleaning and generally ensuring that our customer areas are ready to delight Taking responsibility for stocking food and beverage areas. Complete regular day to day activities as required to ensure a smooth operation. Take a flexible approach to work and always demonstrate the great behaviours to colleagues, customers and clients. Our ideal Customer Service Assistant will be: A good communicator, able to confidently liaise with customers and colleagues Self-motivated and able to work unsupervised. Committed to high levels of customer care Able to undertake a range of manual cleaning duties An enthusiastic individual with a passion for working in a catering environment Positive and take pride in their work Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250 UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/1904/96013001/52615788/ONE #LI-DNP Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!