We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
Supporting the Customer Operations Manager with ongoing relationship management.
Customer Experience LeadVacancy closing date: 30th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Do you have customer service experience and an interest in technology?
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you enjoy talking to people and solving issues?
Saturday hours available to include in shift overall if required.
General
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class' service
My client is looking for an experienced Customer Service Administrator to join the team.
A fantastic opportunity to join one of the UK's fastest growing, most innovative Fire and Security Companies, with over 20 years' experience within the industry.
Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class' service
My client is looking for an experienced Customer Service Administrator to join the team.
A fantastic opportunity to join one of the UK's fastest growing, most innovative Fire and Security Companies, with over 20 years' experience within the industry.
Please only apply if you have complaint handling experience demonstrated on your CV
Working here, you'll have fantastic career progression, the opportunity to work mostly from home if you want to once trained, you'll have access to a state of the art office with a gym, restaurant and coffee shops.
This really is a fantastic, lively and inclusive place to work.
Customers Success will manage all issues affecting customer sentiment and work on plans to increase this.
The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer.
Happy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities.