My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
This increase in business in the lead up to Christmas, is the reason, they need to recruit extra members of staff within their Member Services team just to deal with the sheer volume of orders coming in.
They have been established for over 150 years, and are passionate about the products they offer to their members (customers).
This is truly one of our favourite clients who sell a very popular product that is even in more demand over the Festive Season!
We are recruiting for an exciting new Customer Service role with Honda Financial Services, who are seeking an experienced customer service agent who can provide an excellent level of service to their customers.
This is the perfect role for a graduate or a returner to work who has solid customer service experience and can commit to a 3 month rolling contract.
The successful candidate will ensure the department meets its service levels on phone calls , banking of manual payments , checking of finance documentation and response times in emails/letters .