To lead and support the team of Customer and Retailer Care Advisors to achieve high-quality timely responses, service and appropriate solutions which will help to strengthen relationships with and meet the requirements of our customers and retailer network.
Key responsibilities
To conduct daily reviews of outstanding documents and ensure they are prioritised in order to reach a resolution at the earliest opportunity.
To lead and support direct reports ensuring the right activities are being worked in order to deliver targets and objectives.
Investigating and resolving customer problems, which may include issuing refunds, arranging returns, or escalating issues to the appropriate department.
Raising customer sales orders and supplier purchase orders on our internal system, ensuring all data entered is accurate.
Sales Administrator
In this role, you will be at the forefront of our client's mission.
Carry out reminder calls to customers for appointments
Fully manage each day's appointment sessions
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products.
In fact, time will fly by.
At Aldi, you'll never find yourself bored and twiddling your thumbs on the till as a Store Assistant.
You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items of furniture every day, with manual handling experience is essential.
Are you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods?
Are you a skilled sales professional looking for a new challenge?
Our client, a growing waste management company, is seeking a talented Telesales Representative to join their team.
With a strong focus on customer experience and a unique service offering, this is an exciting opportunity to contribute to the company's sales growth and progress in your career.