As a customer service agent, your role will be to assist our customers with their Admissons related queries, making Applications and calling customers.
About the role
We are an educational recruitment company, and we help individuals to get into university with or without GCSE's and A-Levels across major cities in the UK.
This role involves various customer service duties as the main forefront contact for any inventory or product queries.
As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads.
You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.
Your main responsibility will be to resolve customer complaints, delivering a first-class customer experience and speedy resolution to the problem at hand.
In the role of Customer Service Advisor (internally known as Complaints Handler), you will be instrumental in delivering a meaningful customer service to our TV, telephone, broadband and mobile customers.
Responsible for the order to delivery communications with customers, and will ensure that the customers voice remains clear through development projects and the production planning process and that customer communication is clear and transparent, escalating any issues to the appropriate director or account manager.
This role is key to the Customer Service function and customer relationships of the business.
The person needs strong administrative skills as a core experience trait.