This role is a varied role encompassing both general office duties and customer care responsibilities.
The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work.
An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication.
The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector.
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).
General
Utilising your English and French language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
A market leader in their industry is seeking a Customer & Sales Support Executive with French language skills to join their team on a full time, permanent basis.
You will be supporting our customers Worldwide to manage their requests for spare parts, once trained provide spare parts information and advice plus carry out the associated administration and customer service tasks.
We are an international manufacturing and engineering company supplying equipment to customers worldwide.
Due to our continued success, we are seeking a Customer Service and Sales Support Administrator to join our UK Head Office based in Farnborough.