As a Customer Service Team Manager you will be responsible for a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business.
We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
Customer Experience Adviser required for a permanent role in the Sunderland area.
This is within a social housing setting and it is key to ensure the impact of refurbishment works is kept to a minimum by understanding residents' needs and circumstances whilst providing a high level of customer service at all times.
This is with a construction business and the purpose of the role is to liaise between the site team and residents.
As a Team Leader you will be responsible for a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business.
We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.