Customer Experience Adviser required for a permanent role in the Sunderland area. This is with a construction business and the purpose of the role is to liaise between the site team and residents. This is within a social housing setting and it is key to ensure the impact of refurbishment works is kept to a minimum by understanding residents' needs and circumstances whilst providing a high level of customer service at all times.
The Role
Ensure a high level of customer service is delivered.
Undertake Visits to customers in their homes to monitor works and address customer concerns or issues to avoid escalation.
Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence
Assist the site manager in all activities in which effects customer experience.
Assist residents in making choices, collating agreed information and maintaining accurate records
Prepare and report weekly/ monthly information as required by Customer Care Manager
Working hours Monday to Thursday 8am-4.30pm Friday 8am-3.30pm
Experience & Qualifications
Good IT skills
Personal Skills:
Being able to "multi task"
Effective listening skills
Excellent communication skills written & face to face
Attention to detail
Excellent time management skills
Good planning and organisational skills
Professional behaviour at all times
Pro-active and forward thinking
Ability to work on own initiative but also as a member of a team
This role is initially based is to cover the North East with sites from Berwick to Teesside.
Remuneration
This role comes with an attractive salary of up to £24,000 plus a car allowance of £4,000.
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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