We're looking for a Customer Service Advisor to join a thriving Customer Service Centre on a 6-month FTC in Edinburgh.
This varied role will be part of a critical frontline team, responsible for handling phone calls from customers on online access setups and maintenance.
You will work different shifts including 8:30 - 4:30, 9-5 and 9:30-5:30, with a salary between £22,000-£24,000.
Position: German Speaking Customer Service Advisor
A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
Who we are looking for.
Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Respond to incoming client communications, ensuring timely follow-up as required.
Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
General
Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
In this role, you will be essential in creating a welcoming and comfortable environment for our service users.
Your main responsibilities will centre around maintaining the cleanliness and orderliness of the service, with a strong focus on laundry duties.
You'll be involved in various tasks to ensure the smooth running of daily operations, including working in the kitchen, dining areas, and performing general housekeeping tasks.