We are seeking a Tier 1 IT Service Desk Analyst to join the team in Walsall!
About the role... 6 month - fixed term contract
As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support.
This will enable you to help our customers find the perfect products tailored to their lifestyle and requirements.
You will spend time building great relationships with customers by listening and understanding their needs.
About the roleAs a Retail assistant in one of our Boots Opticians stores you will be working on the shopfloor providing a high standard of care to our customers, recommending products to aid their Eye health and lifestyle.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.